Complaint Handling Flowchart

REDRESSAL OF CUSTOMER GRIEVANCES

Dear Customers,

You may login your complaint relating to services provided by RCPL as under:

Grievance Redressal Escalation Matrix is as follows:

Complaint Channels and Escalation Level 1

Complaint Channels

Dear Customers

Dear Customers, You may login your complaint relating to services provided by RCPL as under:

1.Walk-in at Branch/Office
2.Call at 9228173636 or 1800 309 8010
3.Send email to grievance@ratnaafin.com
4.Send Letter addressed to the respective Branch In-charge/Branch Manager

Escalation Level 1

Grievance Redressal Officer

Grievance Redressal Officer: Mr. Bhavesh Patel

Address: Ratnaafin Capital Private Limited, 3rd Floor, The Ridge, Opposite Novotel, Iscon Char Rasta, Ahmedabad - 380060, Gujarat.

Email: grievance@ratnaafin.com

Contact Number: 9228173636 or 1800 309 8010

Timings: 10:00 AM to 5:00 PM (Monday to Friday)

Our Grievance Redressal Officer will endeavour to resolve the issue to the complainant's satisfaction within 30 working days.

Escalation Level 2

Escalation: Level 2

RBI Ombudsman

Office of Ombudsman, Reserve Bank of India (As per provisions of Reserve Bank- Integrated Ombudsman Scheme, 2021):

1.Website: https://cms.rbi.org.in
2.Email: crpc@rbi.org.in
3.Contact Centre: 14448 (9:30 AM to 5:15 PM)
4.Physical Address: Centralized Receipt and Processing Centre (CRPC), Reserve Bank of India, Central Vista, Sector 17, Chandigarh - 160 017

Escalation Level 1: Details of Grievance Redressal Officer:

Name & Address

Contact Number

Name & Address

Grievance Redressal officer

Mr. Bhavesh Patel

Ratnaafin Capital Private Limited

3rd Floor, The Ridge, Opposite Novotel, Iscon Char Rasta, Ahmedabad - 380060, Gujarat.

✉ grievance@ratnaafin.com

Contact Number

9228173636 or

1800 309 8010

Timings: 10:00 AM to 5:00 PM
(Monday to Friday)

Our Grievance Redressal Officer will endeavour to resolve the issue to the complainant's satisfaction within 30 working days. In case, the complaint needs more time to examine, the complaint shall be acknowledged by explaining the need for more time to respond with detailed reason.

Escalation: Level 2: RBI Ombudsman

Office of Ombudsman, Reserve Bank of India (As per provisions of Reserve Bank- Integrated Ombudsman Scheme, 2021):

Website:

https://cms.rbi.org.in ↗

Email:

crpc@rbi.org.in

Contact Centre (Toll-Free):

14448

9:30 AM to 5:15 PM

Physical Address:

Centralized Receipt and Processing Centre (CRPC), Reserve Bank of India, Central Vista, Sector 17, Chandigarh - 160 017

This policy is to be reviewed by the Board once in a year. In case of change/amendment in the applicable regulatory provisions, the applicable regulatory provisions as in force, will prevail over this Policy.